How soon will I receive my free lifeline wireless phone?

You will receive your phone on-the-spot once your application is completed and approved. Your phone will be activated with free minutes already loaded on it.

What should I do if I lose my phone I received from you?

First re-trace your steps and take another look around. If you still can’t locate your phone, call us right away and your service will be suspended. This way, once your service is suspended, no one can use your remaining minutes. You may get a replacement phone at a cost of $35. You will receive it usually in just a few days.

What is Free Cellphone Free Minutes?

Free Cellphone Free Minutes simply offers eligible customers a greater opportunity to receive a FREE wireless phone with FREE minutes of nationwide wireless voice service, and FREE texts every month. This much needed service helps one to connect to jobs, family, friends, important appointments, and emergency services.

How do I qualify for Lifeline Wireless service based on my Income Level?

If your income is at or below 135% of the Federal Poverty Income Guideline, you can qualify for Lifeline services.

In Michigan, and other Federal Default States, your income can qualify you at or below 150% of the Federal Poverty Income Guideline.

Are there any restrictions?

Yes, certain restrictions apply:

  • The Lifeline Wireless Program is only available to individuals who participate in a qualifying government program or are income eligible.
  • Only one wireless or landline Lifeline account is allowed per household and service to an individual is non-transferable.
  • The address you provide for your phone service must be your place of residence, whether permanent or temporary.
  • What is Annual Recertification

    Renewal rules may vary somewhat by state. Federal regulations require that you annually re-certify your continued eligibility to receive wireless Lifeline benefits. Therefore, each year, you must confirm your continued eligibility for the Lifeline program. This process only takes a few minutes of your time. Your cooperation is required in order to continue to provide you with discounted wireless service.

    What if I no longer qualify for Lifeline?

    Notify us as soon as possible upon learning that you no longer qualify for the Lifeline program, and your Lifeline Wireless service will be discontinued.

    You will be contacted at least once annually to verify that you still qualify for the Lifeline program. If during this process you do not respond by the response date, or it’s learned that you no longer qualify, your Lifeline Wireless service will be discontinued.

    How do I activate my phone?

    First, make sure your phone is fully charged. Then dial *611, press the option for Activation and follow the instructions.

    Will I have to pay any money to activate service?

    No. Once you’re approved, you will receive your wireless handset on-the-spot which will be pre-loaded with free minutes of airtime and/ or texts. There is no deposit, no credit check, no bills*, no long-term contracts, no activation fees, etc. required for qualified customers.

    *See Plans Offered.

    I have Lifeline on my home phone. Can I get a wireless Lifeline phone?

    Yes. However, you will lose your Lifeline discount on your home phone (land-line phone) and now have the Lifeline discount on your wireless phone. There is only one Lifeline benefit per household allowed.

    How many minutes will I receive every month?

    The number of free minutes and/ or texts you receive varies by state and service plan available. If you use all of your minutes before your month is up, you may purchase additional minutes/ texts or wait until your monthly renewal date.

    Is the Lifeline Wireless service nationwide?

    Yes. Service within the nationwide coverage area reaches more than 325 million people and is provided on the Nationwide AT&T® Network. However, coverage is not available everywhere.

    Do I have to use all of my free minutes and texts every month?

    No. However, you must make at least one call every 30 days to continue receiving your free minutes/ texts each month.

    *Minutes do not rollover if not on the Roll-over Plan.

    What should I do if I do not receive my minutes in a particular month?

    Contact Us and one of our customer service team members will be happy to assist you.

    How do I purchase additional minutes?

    Contact Us and one of our customer service team members will be happy to assist you.

    Will I have to purchase minutes every month to keep my account active?

    No. You do not need to purchase any additional airtime to keep your lifeline wireless service active. To keep your lifeline wireless service active and continue receiving your free minutes/ texts each month, you must make at least one phone call every 30 days.

    *Should you use all of your free monthly minutes/ texts, you just wait until your monthly renewal date. Or you can purchase additional minutes of airtime to add to your account if you want.

    If I had Lifeline service before, but my phone is off, can I get Lifeline wireless service again?

    If you had Lifeline service before, you may still qualify as long as you meet the eligibility requirements and, if applicable, you opt to transfer your wireless service.

    How long can I have Lifeline wireless service?

    You may have Lifeline Wireless Service as long as service is available in your area and you are participating in a qualifying assistance program (or your Maximum Yearly Income is at or below 135% of the Federal Poverty Guideline).

    *With active service, you must make at least one phone call very 30 days and re-certify once per year.